This Shipping Policy applies to purchases made through Shape28.com. If you have any questions about your order or shipping, please contact us at info@Shape28.com.
Available shipping methods and costs are shown at checkout before you complete your purchase.
Qualifying U.S. orders over $75 receive free standard shipping. Orders that do not qualify for free shipping will have the applicable shipping charge displayed at checkout.
Expedited shipping may be available for certain products. Please keep in mind that choosing expedited shipping speeds up the carrier transit time but does not necessarily shorten the production time for made-to-order or personalized products.
Orders are processed Monday through Friday, excluding holidays.
Many Shape28 products, including our floor mats and personalized products, are made to order rather than stocked as finished products in our warehouse. This allows us to offer more designs, colors, sizes, and personalization options while keeping our prices as competitive as possible.
Made-to-order, engraved, embroidered, printed, sublimated, or otherwise personalized products require production time before they can be shipped.
Processing and production times may vary depending on the product, order size, customization, and current order volume. Shipping transit time begins after your order has completed production and has been handed to the carrier.
Delivery estimates provided at checkout or by the shipping carrier are estimates and are not guaranteed delivery dates.
Weather, carrier delays, holidays, high shipping volume, and other circumstances outside of our control can occasionally cause delays after an order leaves our facility.
Shape28 is not responsible for carrier delays once a package has been accepted by the shipping carrier, but we will be happy to assist you if there is a problem with your shipment.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Tracking information may take several hours to update after the carrier receives the package.
You can follow the shipment directly through the carrier's website.
Please carefully review your shipping address before completing your order.
If you notice an error, contact us as soon as possible at info@Shape28.com. We will make every reasonable effort to update the address, but we cannot guarantee that changes can be made once an order has entered production or has been shipped.
Additional shipping charges may apply if a package is returned to us because an incorrect or incomplete address was provided by the customer.
Orders shipping to P.O. Boxes, APO, FPO, and other military addresses may be shipped using USPS.
Certain products or package sizes may not qualify for delivery to a P.O. Box. If there is a problem with the shipping address provided, we will contact you.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are not included in the product price or shipping charge and are the responsibility of the customer.
Because customs requirements vary by country, we recommend checking with your local customs authority before ordering. Shape28 cannot calculate or predict these charges in advance.
Customs processing may also add additional delivery time.
If your package appears to be lost, arrives damaged, or tracking shows a delivery problem, please contact us at info@Shape28.com with your order number.
For damaged shipments, please keep the product and packaging and provide photographs so we can review the issue and assist with a carrier claim if necessary.
Shipping and delivery policies are separate from our return eligibility requirements.