You may request a return of an eligible, non-personalized item within 30 days of delivery. Before sending anything back, email info@shape28.com with your order number and the reason for the return. Returns sent without prior approval may be delayed or refused.
To qualify for a return, the product must be unused, clean, undamaged, and in its original condition and packaging. Floor mats must show no signs of use, washing, or customer-applied cleaning and must be free of dirt, stains, pet hair, odors, and other damage.
Our floor mats are made to order after your order is placed. We do not keep finished mats stocked in our warehouse. Producing mats this way allows us to offer a larger selection of sizes, colors, designs, and corner options while keeping our prices as low as possible.
Eligible, non-personalized floor mats may be returned under the conditions above, but are subject to a 25% restocking fee.
Because each mat is produced specifically after an order is received, a returned mat cannot simply be placed back into regular warehouse inventory. It must be inspected, repackaged, stored, and held until another customer orders the same size, color, design, and configuration. The 25% restocking fee helps offset part of the production, inspection, handling, repackaging, and inventory costs associated with these made-to-order products.
The 25% restocking fee does not apply when a mat has a verified manufacturing defect, was damaged during shipping, or we made an error with your order.
We make every reasonable effort to display product colors accurately. However, colors displayed on phones, tablets, laptops, and computer monitors can vary depending on screen brightness, color calibration, display settings, and the device being used.
Because every screen displays colors differently, the actual color of your mat or other product may look slightly different from what you saw on your screen.
Minor differences between the color displayed on a screen and the actual finished product are not considered a manufacturing defect or an error by Shape28.
If matching a very specific shade is important to you, please contact us before placing your order.
Products that are made specifically for an individual customer are not eligible for return or exchange because they cannot reasonably be resold to another customer.
This includes, but is not limited to:
Custom and personalized products are final sale unless the product is defective, arrives damaged, or does not match the personalization or customization information submitted with the order.
Standard Shape28 floor mats made using our regular catalog designs are covered by the floor-mat return policy above and are subject to the 25% restocking fee when returned for reasons other than a Shape28 error or verified defect.
The following products cannot be returned:
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at info@shape28.com.
Include your order number, a description of the problem, and clear photos of the product and packaging.
After reviewing the issue, we will arrange an appropriate replacement, correction, or refund. When the problem is a confirmed Shape28 error, manufacturing defect, or shipping damage, we will cover the approved return-shipping cost and no restocking fee will apply.
Normal screen-to-product color variations described above are not considered a defect.
Contact us before returning an item for exchange. Items must meet the same eligibility requirements as returns.
Customers are responsible for return shipping unless the exchange is required because the original item was damaged, defective, or incorrect.
Replacement availability is not guaranteed.
Custom and personalized products are not eligible for exchange unless there is a verified defect or Shape28 error.
Customers are responsible for return-shipping costs for standard returns and exchanges.
Original shipping charges are non-refundable unless the return is caused by a confirmed error on our part.
Eligible returned floor mats are subject to a 25% restocking fee as described above.
Use a trackable shipping service and package the product securely. Shape28 is not responsible for returns that are lost or damaged while being shipped back to us.
Mail approved returns to:
Shape28 Returns
405 W University Dr.
Arlington Heights, IL 60004
United States
Please do not send a product back without first contacting us for return authorization and instructions.
We will inspect your return after it arrives and notify you whether the refund has been approved.
Approved refunds are issued to the original payment method within 1–3 business days after we receive and inspect the return.
For eligible floor-mat returns, the 25% restocking fee will be deducted from the refund unless the return is due to a verified manufacturing defect, shipping damage, or an error made by Shape28.
Your bank or credit-card issuer may require additional time to post the credit to your account.
If a returned product does not meet the requirements above, we may deny the refund. The customer will be responsible for any cost required to ship an ineligible item back.
Contact us immediately if you need to change or cancel an order. We will make every reasonable effort to help, but changes and cancellations are not guaranteed once processing or production has started.
Because many of our products are made to order, production may begin shortly after an order is placed.
Personalized, customized, engraved, embroidered, printed, sublimated, or other custom-made orders cannot be canceled once production or customization has started.
Questions about a return, exchange, refund, color, size, or product customization can be sent to:
We encourage customers to contact us before ordering if they have questions about product colors, sizing, personalization, or other options.
This policy does not limit any rights available under applicable law.