RETURNS
You may request a return of an eligible, non-personalized item within 30 days of delivery. Before sending anything back, email info@shape28.com with your order number and the reason for the return. Returns sent without prior approval may be delayed or refused.
To qualify for a return, the product must be unused, clean, undamaged, and in its original condition and packaging. Floor mats must show no signs of use, washing, or customer-applied cleaning and must be free of dirt, stains, pet hair, odors, and other damage.
NON-RETURNABLE ITEMS
The following products cannot be returned:
• Personalized, customized, engraved, monogrammed, photo, or made-to-order products because they cannot be resold. We will make an exception when the product is defective, arrives damaged, or does not match the personalization details submitted with the order.
• Gift cards.
• Products marked final sale at the time of purchase.
• Products that have been used, washed, altered, damaged, or returned with missing parts or packaging.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at info@shape28.com.
Include your order number, a description of the problem, and clear photos of the product and packaging. After reviewing the issue, we will arrange an appropriate replacement or refund. When the problem is our error, we will cover the approved return-shipping cost.
EXCHANGES
Contact us before returning an item for exchange. Items must meet the same eligibility requirements as returns.
Customers are responsible for return shipping unless the exchange is required because the original item was damaged, defective, or incorrect. Replacement availability is not guaranteed.
RETURN SHIPPING AND FEES
Customers are responsible for return-shipping costs for standard returns and exchanges. Original shipping charges are non-refundable unless the return is caused by our error.
We do not charge a restocking fee.
Use a trackable shipping service and package the product securely. Shape28 is not responsible for returns lost or damaged in transit.
Mail approved returns to:
Shape28 Returns
405 W University Dr.
Arlington Heights, IL 60004
United States
REFUNDS
We will inspect the return after it arrives and notify you whether the refund is approved.
Approved refunds are issued to the original payment method within 1 to 3 business days after we receive the return. Your bank or card issuer may require additional time to post the credit.
If a returned product does not meet the requirements above, we may deny the refund. The customer will be responsible for any cost to ship an ineligible item back.
ORDER CHANGES AND CANCELLATIONS
Contact us immediately if you need to change or cancel an order. We will help when possible, but changes and cancellations are not guaranteed after processing begins.
Personalized or custom orders cannot be canceled after production has started.
CONTACT US
Questions about a return, exchange, or refund can be sent to info@shape28.com.
This policy does not limit any rights available under applicable law.